FAQ's 

Can we purchase flowers/gifts from you after hours ?

Yes either by ordering directly from our website www.floralstudio.co.nz or if its an urgent request by contacting Natalie our designer on +61 21 209 8061 and she will endeavour to attend to your request either on the day or the next day.Our normal shop hours are 0930 to 6.30 Monday to Friday and 0930 to 2pm Saturday and 0900 to 1pm Sunday. We are open on Statutory holidays, except where closure is required by New Zealand law.

Will you attend to urgent short notice events requiring flower/gifts ?

YES  we will attend to your requests and requirements. Our designer specialises in Weddings and special events. Phone Natalie on +61 21 209 8061. 

Will you consider discounts for bulk/large or regular standing orders for floral arrangements ?

YES we will enter into an agreement with you to supply on a regular basis including weekly floral arrangements for the home.  Contact the shop for more information on +64 9 3604541.

Will you deliver flowers/gifts after hours ?

YES we will endeavour to meet your every request.  

Can I pick up flowers after hours from the shop?

YES we will endeavour to meet your request.  An additional charge may apply. If you require this service please contact Natalie on +64 21 209 8061.

You say that the normal delivery charge is $15 inside the Auckland metro area but I would like my flowers delivered to a rural area ? 

We use a specialist florist courier company for delivery and typically charges for deliveries outside the metropolitan area range from $20-$40.  Contact our office on +64 9 360 4541 for the specific charge.

Other florists say delivery is free within the Auckland metropolitan area

We put our value into flowers and delivery is an optional extra. We believe you pay for the flowers and will not alter the size of the bouquet. An order can be placed either over the phone or via our webpage. Pick up is possible from the shop.

Can I return my flowers/gift to the shop if I am not satisfied with the freshness of the product?

YES we ask that you return the product within 24 hours if you are not satisfied and we will replace or refund the cost of the purchase to the purchaser. Our objective is to ensure only the most beautiful flowers and design leaves the shop. We take photographs of our design and the daily quality of product is closely monitored.

Any unwanted flowers/gift will be donated to charity. We support Shine West Auckland.

Can I order through you flowers or gifts for overseas or delivery elsewhere within New Zealand?

YES we are part of the PETALS network which facilitates ease of ordering overseas. Note product is specified by the PETALS network?  

Can I request a photo of my flowers/gift order?

YES we encourage you to do this as we welcome your comments on our designs and whether we have captured the essence of your order.

Can I bring in flowers not purchased in your shop for arranging?

YES we are about beautiful design and flowers/floristry uplifting the soul. Our designer will place a small extra charge for the design depending on time taken this will be somewhere between $15 and $50 for more complex arrangements.

Do I need to bring in a vase if I am bringing in my own flowers for arranging?

We are very happy to provide an appropriate vase - we have a lovely selection of modern and pre-loved artistry vases or alternatively you can bring in your own.

Do you provide flower arrangement tuition?

Our designer is always happy to provide some hints on care of flowers ad basic design concepts as she works in the shop but we do not provide separate tuition or classes. If approached we would consider.

Do you provide sponsorship?

YES we are always interested in discussing ideas/opportunities you may have. We currently regularly deliver flowers to mothers whose children are on extended stay at Starship Hospital. With the opening of our shop we will also be collecting pre-loved soft toys for children at Ronald McDonald House and would welcome you leaving these with us in our drop box just inside the main door of our shop - 29 Surrey Crescent.

Do you do pre-arranged events such as concert flowers, graduation ceremonies, Christmas functions, engagement celebrations, weddings, christenings, 21sts, ?

YES we welcome your inquiry. Contact Natalie on +64 21 209 8061.